The request was initiated by Paul Buys on 17 Aug 2020
Skype for Business is replacing the existing Telkom infrastructure and also the way users will be making calls, the way calls will be made will now be mostly VOIP internally but when calls breakout to the National and International Infrastructure normal Telkom rates will apply, and these calls will have to be recovered from the departments were the phone numbers are assigned to.
The Skype for Business environment is split between on-premise and a cloud solution, the user license for the phone numbers used for Skype for Business is already included in the Educational License of the University site license that is annually renewed from Microsoft.
Third-party software will be used to do cost accounting of calls being made externally that must accounted and the total call cost must be paid by the Departments where extensions is allocated.
The use of private and official pin codes by users is a very important on all campuses as users do not have cell phones to make private calls, and also the use of the official codes for research projects to monitor all calls made and allocate the call cost to the research budget.
Overall Project Completion
1. Phone Cost Accounting Business Process Approval Complete 0% Tasks 2 / 4
A new Phone Cost accounting business process must be approved by the Financial Management of the NWU, this process must replace the existing way of how phone cost accounting is done.
- Meetings with Financial and IT Representatives
- Formulating a proposal to put to the Financial Management
- Approval of proposal by Financial Management
- Develop Data Flow Process of how the automation of Skype for Business will work
2. POC for Cost accounting 3rd party vendors. Complete 0% Tasks 0 / 5
Doing a POC of possible 3rd party vendors to see how their solution will be able to incorporate the Cost accounting Business process approved by Financial and IT Management.
- Meetings with potential vendors for Cost accounting solutions
- Meeting to decide the best Vendors for a POC
- Setting up the POC
- Evaluating the results of the POC
- Deciding how to implement the solution.