Request was submitted by Claudia Pietersen & Aldine Oosthuyzen (via the Service Management meeting of 17 Aug 2015)
Nov 01 2015
Apr 10 2016
Overall Project Completion
1. Quotation for Hardware requirements Complete 100% Tasks 2 / 2
Gather quotations for Call Center equipment and submit for approval to Management.
- Request quote from SCOPServ SA and submit
- Request Quote from Siemens for HiPath connectivity
2. Conduct Site Visits Complete 100% Tasks 2 / 2
Conduct Site Visits to determine Campus Managers requirements as well as to determine the availability of network equipment.
- Make appointment with Campus Managers for VDK site visit
- Make appointment with Campus Manager for MFK site visit
3. Ensure availability of Network infrastructure Complete 100% Tasks 2 / 2
Ensure the availability of network points, switches as required for the installation of the Call Center.
- Log ITHelp ticket for installation - VDK
- Log ITHelp ticket for installation - MFK