Sierra Servers upgrade

Project Description

The request was initiated by Adelle Lotter on 19 February 2018

There is a new version (3.3) of the integrated library system – Sierra – available which includes bug-fixes and enhancements on the current version we are running (3.1). According to the vendor we need to upgrade the OS of the servers before loading the new version – Cent OS 6/7 or Redhat 6/7 is required. It was recommended in ticket no 10189046 that the Library registers the request as a project for new VMs to be set up as an in-place upgrade may post more challenges (such as dependencies to be sorted out) than just a fresh install.


Project Progress


Overall Project Completion

  • 20%
  • 60%


  • 40%
  • 80%

1. Infrastructure Complete 100% Tasks 3 / 3


Finalizing server requirements, setting up the new environment, establish timelines

3 of 3 completedTasks

  • See system architects
  • Prepare new servers
  • Inform vendor of intention to migrate/update - set date

2. Server setup, migration, testing Complete 100% Tasks 4 / 4


Completion date: 30 August 2018

Finalizing Sierra user side for the migration, final backups of data for recovery purposes shutting users out of the system for migration.

Quick post-migration testing of administration module.

4 of 4 completedTasks

  • Prepare system for migration (Library side)
  • Coordinate backups and downtime for migration
  • Preliminary testing before switchover
  • Switchover to new servers

3. Sierra upgrade Complete 8% Tasks 0 / 5


After migrating instance to new servers a date must be set to upgrade the software.

— issues installing / setting up backup client on new servers. Resolved 3 October.


0 of 5 completedTasks

  • Sort out firewall issues
  • Set date for upgrade with vendor
  • Communicate to staff and prepare system for upgrade
  • Coordinate backups and upgrade
  • Preliminary post-upgrade testing

4. Testing and project closure Complete 0% Tasks 0 / 2


Restoring all user access, fully testing functionality of various modules and closure.

0 of 2 completedTasks

  • Thorough system testing (Library modules)
  • Feedback to vendor and project closure

Project Discussion 3 Responses to Sierra Servers upgrade

  1. The ticket escalation process has been started with the vendor.
    The ticket has been with their development team for a while now but it seems that they are having a hard time getting through the NWU firewall to upgrade the DB server software.
    Workarounds have been presented from our side but it seems that they cannot get it to work.

    February 21, 2019 at 12:10 pm
  2. According to vendor repo needs to be opened up for bitbucket for self-upgrade to succeed – seems fine from our side, waiting for feedback on what they specifically need.

    November 2, 2018 at 8:55 am
  3. Having issues with running the Self-upgrade. In contact with the vendors to address problem.

    October 23, 2018 at 2:05 pm

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