Upgrade of Service Manager portal

Project Description

The Service Manager portal needs to be updated to apply the latest security, features and bug fixes

Documents

Project Progress

97%

Project Timing

  • Start
    Oct 22 2019
  • End
    Oct 31 2020

10/22/2019 10/31/2020

90%

Overall Project Completion

  • 20%
  • 60%

97%

  • 40%
  • 80%

1. Config Test Environment Complete 100% Tasks 1 / 1

100%
Description

The test server needs to be configured with the latest portal version (  9.6.0.2016 )

1 of 1 completedTasks

  • Config Test Environment

2. Test Update on TEST Complete 100% Tasks 5 / 5

100%
Description

5 of 5 completedTasks

  • Test IR Creation
  • Test SR Creation
  • Test re-assignemt
  • Test Status Changes
  • Test adding of notes

3. Config PROD Environment Complete 90% Tasks 0 / 1

90%
Description

0 of 1 completedTasks

  • Config PROD Environment

4. Test Update on PROD Complete 98% Tasks 3 / 5

98%
Description

3 of 5 completedTasks

  • Test IR Creation
  • Test SR Creation
  • Test re-assignemt
  • Test Status Changes
  • Test adding of notes

Project Discussion 5 Responses to Upgrade of Service Manager portal

  1. There is a bug in the portal update that prevents us from upgrading. There is a workaround available and I must still investigate it.

    August 18, 2020 at 1:44 pm
  2. With teh Covid Crisis this did not receive much attention as far as i am aware. I will ask Gerhard to also comment here. I extended completion date t end of October.

    August 18, 2020 at 9:31 am
    RIAAN MARX
  3. There is a bug in the update that we are waiting for feedback from the supplier.

    February 24, 2020 at 8:34 am
  4. Gerhard Goossens sal update.

    January 22, 2020 at 12:32 pm
    RIAAN MARX
  5. 22 Oct 2019: The project was approved

    October 22, 2019 at 10:12 am
    YVETTE LABUSCHAGNE

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